Look up and stay clear

Always look up before walking near the wall or crossing the mats.

Do not stand, sit, walk, or wait under climbers. Climbers can fall suddenly and may fall sideways or backwards.

Do not start climbing if another climber is already climbing close to you. Wait until they are finished and the fall zone is clear.

Keep the mats clear

Do not leave bags, bottles, phones, brushes, shoes, or other objects on the mats.

Falling onto an object can cause injury. Please use shelves, cubbies, or other storage areas for your belongings.

Chalk bags should stay out of fall zones when you are not using them.

Climb down when possible

Before jumping down, climb down as low as you safely can.

Before you jump, check your landing area. Land with bent knees and move away from the fall zone after landing.

The mats reduce impact, but they do not remove the risk of injury.

Empty pockets and remove rings

Empty your pockets before climbing.

Remove phones, keys, coins, and other hard or sharp items.

Remove rings before climbing. Rings are especially dangerous because they can get caught and cause serious finger injuries.

Remove watches, bracelets, loose jewellery, and anything else that could fall, break, get caught, or injure you.

Wear proper climbing gear

Climbing shoes are required on the climbing walls.

Do not climb barefoot or in outdoor shoes.

Tie back long hair and avoid loose clothing or accessories that could get caught while climbing.

Children must be supervised

Children must be actively supervised by an adult at all times.

Children must not run, play, sit, or lie down on the mats. The bouldering area is a fall zone, not a playground.

Children under 12 must use the Kids Area unless they are climbing in an instructed session or with staff approval.

Pets in the gym

Well-behaved pets are welcome at Kivi.

Pets must stay away from climbing mats, fall zones, and training areas.

Keep your pet under control at all times. Pets must not disturb climbers, block walkways, bark repeatedly, jump on people, or approach other guests without permission.

Please clean up immediately if your pet makes a mess.

For safety reasons, staff may ask you to move your pet or take your pet outside if the gym is busy, if your pet is stressed, or if the situation becomes unsafe.

Respect other climbers

Take turns when trying the same boulder problem.

Do not repeatedly climb in front of others without checking whose turn it is.

Do not distract people while they are climbing.

Use chalk responsibly and keep the gym clean.

Report problems

Tell staff immediately if you notice a loose hold, damaged wall, damaged mat, injury, blood, unsafe behavior, or anything else that may be dangerous.

Staff may ask anyone to stop climbing or leave the climbing area if their behavior is unsafe.